This policy explains how Adexium Ads LLC refunds advertisers and how to cancel the Services. It is part of our Terms of Service.
1. How you pay
Advertising is prepaid. You add funds to your account balance (minimum USD 100), and the balance is charged only for impressions and clicks actually delivered. There are no subscriptions and no recurring charges, so there is nothing to cancel in order to stop future payments.
2. What we refund
- Unspent balance. Any part of your balance that has not been spent on delivered impressions or clicks is refundable on request, in full or in part.
- Erroneous charges. Charges for invalid traffic or for delivery outside your campaign settings caused by our error. You may choose to receive the confirmed amount back to your balance or as a refund.
- Duplicate payments. A top-up that was charged twice by mistake is refunded in full.
Impressions and clicks already delivered according to your campaign settings are a service already rendered and are not refunded.
3. When to ask and how fast we pay
- A request concerning an erroneous charge must be sent within 30 days of the charge.
- A request for unspent balance can be sent at any time while the balance is in your account.
- We acknowledge every request within 1 business day.
- Unspent balance is paid out within 10 business days of the request.
- An erroneous charge is reviewed within 10 business days; a confirmed amount is paid out within 10 business days of our decision.
- Your bank or card issuer may need a few more days to show the money on your statement.
4. Where the money goes
Refunds are paid to the original payment method: to the same card for card payments, or to the same bank account for bank transfers. If that is no longer possible (for example, the card has been closed), we agree another account in your company's name with you in writing. Fees actually charged by the payment processor for the refund are deducted from the refunded amount; we do not add a fee of our own.
5. How to request a refund
Email support@adexiumads.com from the email registered in your account, with the account email, the amount you want refunded and, for an erroneous charge, the campaign and dates concerned.
6. How to cancel
- Stop spending: pause or stop your campaigns in the dashboard at any time. Charges stop as soon as delivery stops.
- Close your account: email support@adexiumads.com. We close the account and refund the unspent balance under sections 3 and 4.
7. Exception
If an account is terminated for fraud or a material breach of the Terms of Service or the Advertising Policy, the unspent balance is first applied to amounts owed as a result of the breach (clause 12.2 of the Terms of Service); any remainder is refunded unless the law or a competent authority requires us to hold it.
8. Contact
Questions about refunds or charges: support@adexiumads.com. We reply within 1 business day.